Important information about cancellations
By booking a car rental through our online reservation system or over the phone with a
booking agent, you are agreeing to the policies below:
ALL cancellations will receive a maximum of 50% refund. We strictly adhere to this
FIVE days notice is required to request for a booking to be moved to a different date. This
is limited to availability and excludes major holidays and events.
3. Bad Weather
UNEXPECTED weather is common during the summer and winter seasons. We promise to do
everything in our power to reschedule your reservation during times of extreme weather
changes like heat, wind, and flood warnings.
If you or a loved one is unable to make their reservation due to a death, birth, or other
emergency situation, please let us know and we will make sure you are taken care of during
your time of loss.
All calls are monitored and recorded, all emails are stored in our company archive, and all
site visitor traffic (including IP addresses) is saved and used to prevent spam, theft, and
fraudulent payment disputes. If you have an issue with your payment or feel entitled to a
refund, please email us
at firstname.lastname@example.org and we'll resolve the matter with you directly and